At SG Project, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we’re here to help.

Fish, Broiler Chickens, Eggs, and Prawns

Due to the perishable nature of our products, we cannot accept returns on fish, broiler chickens, eggs, or prawns unless the items are damaged or defective upon arrival. In the unlikely event that you receive damaged or spoiled products, please contact us immediately at contact@sgproject.in within 24 hours of receiving your order.

Damaged or Defective Products

If you receive a damaged or defective product, please take clear photos of the issue and include them in your email or message to us. Upon review and verification of the damage or defect, we will gladly offer a replacement or issue a refund for the affected items.

Non-Perishable Items

For non-perishable items such as equipment, accessories, or other non-food products, we accept returns within 14 days of delivery. To be eligible for a return, the item must be unused and in its original packaging. Please contact us at contact@sgproject.in to initiate the return process. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product.

Refunds

Refunds for returned items will be issued in the original form of payment used for the purchase. Please allow adequate time for the refund to be processed and reflected in your account.

Contact Us

If you have any questions or concerns regarding our return policy or a specific return request, please don’t hesitate to contact us at contact@sgproject.in. Our customer service team is available to assist you and ensure your satisfaction.